Important Notice: If you or someone you know is experiencing harm from gambling, please contact the co999 support team immediately at [email protected]. You can also request a full self-exclusion at any time — no questions asked. Responsible gaming support is free, confidential, and always available.
1 Age Restriction & Verification
co999 operates a strict 18+ age policy. Gambling is legal only for adults, and co999 takes its obligation to prevent underage gambling with the utmost seriousness. No person under the age of 18 is permitted to open a co999 account, make a deposit, place a bet, or play any game on the co999 platform — under any circumstances.
All new co999 accounts are subject to identity verification as part of our Know Your Customer (KYC) process. During KYC, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms their full name and date of birth. Accounts that cannot confirm they belong to a person aged 18 or older will be suspended and any balance returned.
co999 also strongly encourages parents and guardians to make use of parental control software if they share a device with minors. Tools such as device-level parental controls and browser-based content filtering can prevent children from accessing online gambling platforms, including co999. If you suspect that a minor has accessed your co999 account, please contact our support team at [email protected] immediately.
Age Verification: co999 reserves the right to request proof of age at any point during a player's account lifetime, not only at registration. Failure to provide satisfactory age verification documents within the timeframe requested will result in account suspension until verification is completed.
2 Understanding Problem Gambling
The vast majority of people who gamble at co999 do so safely and within their means, treating it as a fun and entertaining pastime. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes real harm — financially, emotionally, and socially. This is known as problem gambling, and it can affect anyone regardless of age, income, or background.
Problem gambling is not simply about how much money someone loses. It is characterised by a loss of control over gambling behaviour — continuing to gamble despite negative consequences, being unable to stop when you want to, or allowing gambling to dominate your thoughts and daily life in a way that crowds out other important activities and responsibilities.
co999 recognises that problem gambling is a serious health issue. Our responsible gaming programme is designed not only to give you tools to set your own limits, but also to monitor for patterns of play that may indicate a player is at risk. When our systems flag a potential concern, our team may reach out proactively to check in and offer support resources.
Being aware of the nature of problem gambling is the first step toward staying safe. co999 encourages every player to periodically reflect honestly on their own gambling habits, using the self-assessment questions provided in this page, and to make use of the limit-setting and exclusion tools that co999 provides if they have any concerns at all about their level of play.
3 Warning Signs to Watch For
Problem gambling often develops gradually. Recognising the early warning signs — both in yourself and in people close to you — is critical. The following are common indicators that gambling may be moving beyond healthy, recreational territory and beginning to cause harm.
Chasing Losses
Continuing to gamble after losing in an attempt to win back money, often placing increasingly large bets to recover what has been lost.
Gambling With Money You Cannot Afford
Using funds set aside for rent, bills, food, or other essential expenses to fund gambling activity at co999 or elsewhere.
Inability to Stop
Finding it very difficult or impossible to stop gambling once you have started a session, even when you planned to play for only a short period of time.
Neglecting Responsibilities
Gambling interfering with work, study, family commitments, or important social obligations in Dhaka, Chittagong, or wherever you are based.
Secrecy About Gambling
Hiding the extent of your gambling from family members or close friends, or feeling the need to lie about how much time or money you are spending.
Gambling to Escape Problems
Turning to gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties rather than as genuine entertainment.
Borrowing Money to Gamble
Taking out loans, borrowing from friends or family, or using credit cards specifically to fund gambling deposits on co999 or any other platform.
Preoccupation With Gambling
Spending significant mental energy thinking about past gambling sessions, planning the next session, or calculating how to get more money to gamble with.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use co999's responsible gaming tools — starting with a deposit limit or a time-out period — and to reach out to our support team at [email protected] for a confidential conversation about your options.
4 Deposit & Spending Limits
One of the most effective ways to stay in control of your gambling is to set firm limits on how much money you deposit into your co999 account over a given period. co999 provides deposit limit tools that allow you to cap how much you can add to your account on a daily, weekly, or monthly basis. Once a limit is in place, co999 will not allow deposits that exceed it — protecting you from impulsive decisions in the heat of a session.
How to Set a Deposit Limit on co999
Deposit limits can be configured directly from within your co999 account settings after you log in. Navigate to the Responsible Gaming section of your account dashboard and select the deposit limit option. You can set a daily limit, a weekly limit, a monthly limit, or a combination of all three. Limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfers.
Lowering a deposit limit takes effect immediately — as soon as you confirm a lower limit, it is enforced right away. This is by design: if you decide you need to spend less, co999 wants that decision to take effect at once, not after a waiting period that might allow further impulsive deposits.
Increasing a deposit limit is subject to a 72-hour cooling-off period. If you request a higher limit, the increase will not take effect for 72 hours from the time of the request. This waiting period gives you time to reconsider the decision before it takes effect. During the 72-hour window you may cancel the increase request at any time with no penalty.
Loss Limits and Wager Limits
In addition to deposit limits, co999 offers the ability to set loss limits — a cap on how much of your balance you can lose within a defined period — and wager limits, which restrict the total amount you can stake across all games and bets within a set timeframe. These tools work in conjunction with deposit limits to give you a comprehensive set of spending controls. Contact [email protected] to discuss which combination of limits is right for your situation.
Recommendation: co999 recommends that all players set a monthly deposit limit that reflects their actual disposable entertainment budget — not their aspirational winning target. A sensible starting point is to decide the maximum amount you would be comfortable losing entirely, and set that as your monthly cap. Gambling outcomes are never guaranteed.
5 Time-Out & Cool-Off Periods
Sometimes you may feel that you need a short break from gambling without committing to a full self-exclusion. co999's time-out feature allows you to temporarily suspend your co999 account for a defined period of your choosing. During a time-out, you cannot log in to your account, place bets, play casino games, or make deposits.
Available Time-Out Durations
co999 offers the following time-out durations, selectable from your account's Responsible Gaming settings:
- 24 hours — a one-day break to step away and reset after a difficult session.
- 7 days — a one-week break to reassess your gambling habits over a meaningful period.
- 30 days — a full month away from the co999 platform, ideal if you feel your play has become too frequent.
- 90 days — a three-month cool-off period for players who want a longer pause before deciding whether to continue playing.
- Custom duration — contact [email protected] to request a specific time-out period not listed above.
Time-out periods cannot be shortened once activated. If you request a 30-day time-out, your account will remain suspended for the full 30 days regardless of any requests to reinstate access early. At the end of the time-out period your account is not automatically reopened — you will need to actively confirm that you wish to resume play, giving you one final checkpoint to reflect on your decision.
During a time-out: Any pending withdrawals that were initiated before the time-out began will be processed normally. Your account balance is preserved in full. All promotional offers and bonuses associated with your account are paused and will not expire during the time-out period.
6 Self-Exclusion Programme
Self-exclusion is co999's most powerful responsible gaming tool. It is designed for players who have concluded that they need to stop gambling at co999 for an extended period — or permanently — to protect their wellbeing. When you self-exclude from co999, your account is closed and you are blocked from opening a new account on the co999 platform for the duration of the exclusion period.
co999 takes self-exclusion requests with the highest level of seriousness. Once a self-exclusion is processed, our team makes every reasonable effort to identify and close any alternative accounts you may have opened on the co999 platform. co999 will also remove you from all marketing communications immediately upon self-exclusion — you will receive no promotional emails, SMS messages, or push notifications during your exclusion period.
Self-Exclusion Periods Available
- 6 months — suitable for players who want a significant break with a defined endpoint.
- 1 year — a full-year exclusion for players who need longer to recover control.
- 5 years — a long-term exclusion for players with serious concerns about their gambling behaviour.
- Permanent / Lifetime — a permanent exclusion with no option to reinstate. co999 strongly recommends this option for players who believe they have a gambling addiction.
How to Request Self-Exclusion
To request self-exclusion from co999, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your co999 username and the exclusion period you are requesting. Our team will process your request promptly — typically within a few hours of receipt — and will confirm by email once your account has been excluded. You do not need to provide a detailed reason; co999 will action your request without question.
Once self-excluded: Attempting to open a new co999 account during an active self-exclusion period is a breach of co999's Terms & Conditions. Any winnings accumulated on an account opened in violation of a self-exclusion will be voided. co999 takes circumvention of self-exclusion very seriously and will not make exceptions.
7 Getting Support & Help
Acknowledging that gambling has become a problem and reaching out for help is a sign of strength, not weakness. co999 is here to support you through that process and to connect you with the resources you need. If you feel that your gambling at co999 is causing you harm, or if a family member or friend has expressed concern about your gambling, please do not hesitate to reach out.
Contact co999 Support
The co999 responsible gaming support team can be reached at [email protected] at any time. When you contact us regarding a gambling concern, your message will be treated with complete confidentiality. Our team can help you activate deposit limits, initiate a time-out, process a self-exclusion request, or simply provide a confidential space to discuss your situation before you decide on the appropriate next step.
co999 Responsible Gaming Support: Email [email protected] with the subject "Responsible Gaming" to be connected directly with our player wellbeing team. All responsible gaming communications are handled separately from standard customer support and are treated with strict confidentiality.
Supporting a Friend or Family Member
If you are concerned about the gambling behaviour of someone close to you — a spouse, parent, sibling, or friend — co999 can also provide guidance on how to approach the conversation and what steps may be available. In some cases, a family member or trusted person may be able to assist a player in requesting protective measures on their behalf. Contact [email protected] to discuss the specific situation and what support options are open to you.
It is also worth being aware that problem gambling can create financial strain that affects the whole household. If financial pressure is part of the picture, organisations in Bangladesh that provide free financial counselling and debt guidance may be able to help alongside the gambling-specific support that co999 and its partners provide.
8 Safer Gambling Tips
Keeping gambling enjoyable comes down to staying in control of when you play, how much you play, and how you think about the outcome. The following practical tips will help you maintain a healthy relationship with gambling at co999 for the long term.
- Set a budget before you play. Decide in advance exactly how much money you are prepared to spend on co999 during a session or a month, and treat that amount as the price of entertainment — not as an investment you expect to get back.
- Only gamble with disposable income. Never use money that is allocated for rent, food, utility bills, school fees, or any other essential household expense. In Bangladesh, typical household financial obligations — bKash savings, Nagad transfers to family members, bank commitments — should always take priority.
- Accept that losses are part of gambling. Games at co999 are powered by certified random number generators. There is no guaranteed winning strategy. Every session carries the genuine possibility of losing your entire session budget.
- Take regular breaks. Set a time limit for each co999 session and stick to it. Taking regular breaks — even just stepping away for a glass of water — helps you remain aware of how long you have been playing and how you are feeling.
- Do not gamble when emotional. Avoid logging in to co999 when you are feeling stressed, angry, sad, or under pressure. Emotional states significantly impair judgment and can lead to impulsive bets that you would not make with a clear head.
- Keep gambling in balance with other activities. Make sure that co999 remains just one of many leisure activities in your life. If you find that gambling is crowding out time with family and friends, hobbies, exercise, or other entertainment, that is a signal to pull back.
- Never chase losses. If you have reached your session budget, close the co999 app and step away — regardless of how close you feel to a win. Chasing losses is one of the most reliable pathways to serious financial harm.
- Use co999's tools proactively. Do not wait until gambling becomes a problem to set limits. Setting a sensible deposit limit and session reminder at the start of your co999 experience is the single most effective safeguard you can put in place.
Quick Self-Assessment
If you answer "yes" to two or more of the following questions, we encourage you to use co999's responsible gaming tools or contact our support team for a confidential conversation.
Have you ever spent more money on gambling than you originally planned in a single session or month?
Have you ever felt the urge to go back as soon as possible to win back money you lost?
Have you ever hidden how much time or money you spend gambling from people close to you?
Has gambling ever negatively affected your work, study, or important personal relationships?
Have you ever borrowed money, sold possessions, or used a credit facility specifically to fund gambling?
Do you find yourself thinking about gambling frequently when you are doing other things?