Terms & Conditions — co999 Online Casino & Betting Platform

1 General Terms & Eligibility

These Terms & Conditions ("Terms") constitute a binding legal agreement between you ("Player", "User", "you") and co999 ("co999", "we", "us", "the Platform"). By accessing, registering on, or using any service offered via co999 — including sports betting, live casino games, slot games, virtual sports, and all associated account and payment functions — you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety.

co999 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, co999 will endeavour to notify registered players via their registered account or by prominent notice on the co999 website. Continued use of the co999 platform following the publication of updated Terms constitutes your acceptance of those revised Terms.

1.1 Eligibility Requirements

To be eligible to register and use the co999 platform, you must meet all of the following criteria at the time of registration and at all times during which you maintain an active co999 account:

• You must be at least 18 years of age. co999 is strictly an adult entertainment platform and does not permit access to persons under the age of 18 under any circumstances.
• You must be a natural person — corporate entities, automated bots, and artificial intelligence systems are not permitted to register accounts on co999.
• You must be accessing co999 from a jurisdiction in which online betting and casino gaming is not explicitly prohibited for the individual user.
• You must not be a current employee, contractor, director, or immediate family member of a co999 employee or contractor involved in platform operations, odds compilation, or game management.
• You must have the legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.

1.2 One Account Per Player

Each player is permitted to hold one co999 account only. Registering multiple accounts — whether under different names, different email addresses, different mobile numbers, or through any other method — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances and pending withdrawals. If you believe you have accidentally created a duplicate account, you must contact co999 support at [email protected] immediately.

2 Account Registration & Verification

To place bets, play casino games, or make deposits and withdrawals on co999, you are required to register a player account. Registration is free of charge. You must provide accurate, complete, and up-to-date information during the registration process, including your legal full name, date of birth, current Bangladesh address, mobile phone number, and email address.

co999 operates a Know Your Customer (KYC) verification programme as part of its commitment to responsible gaming, fraud prevention, and platform security. All registered players may be required to complete identity verification before making withdrawals or at any point during their co999 account lifecycle where co999 deems verification necessary.

2.1 Verification Documents

When requested, players must provide one or more of the following documents to verify their identity and address:

• Identity verification: National Identity Card (NID), valid passport, or birth registration certificate issued in Bangladesh.
• Address verification: Utility bill, bank statement, or official correspondence dated within the last 90 days and showing the name and address provided at registration.
• Payment method verification: Screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used to deposit funds, confirming it is registered in the player's own name.

Failure to provide satisfactory verification documents when requested may result in temporary restrictions on the account, including the suspension of withdrawal processing until verification is complete. co999 will communicate clearly about what documentation is required and the timeline for processing.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your co999 login credentials, including your username and password. co999 will never ask you to share your password via email, live chat, or telephone. Any activity conducted through your co999 account while your credentials are correctly entered is your sole responsibility, regardless of whether that activity was authorised by you. If you suspect unauthorised access to your co999 account, you must contact [email protected] immediately.

3 Deposits, Withdrawals & Payment Methods

co999 supports a range of BDT-denominated payment methods designed to serve players across Bangladesh. All deposits and withdrawals on co999 are processed in Bangladeshi Taka (BDT). co999 does not charge deposit fees; however, your payment provider may apply their own transaction charges.

3.1 Supported Payment Methods

co999 currently supports the following deposit and withdrawal channels:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Cards: Visa, Mastercard
• Bank Transfers: BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank

The availability of specific payment methods may vary and is subject to change. co999 will update the payment methods listed on the platform's deposit and withdrawal pages to reflect current availability.

3.2 Deposit Limits

The minimum deposit on co999 is ৳200. Maximum single deposit amounts vary by payment method and are displayed at the point of transaction. co999 may apply additional deposit limits at the account level for responsible gaming purposes or based on KYC verification status.

3.3 Withdrawal Processing

co999 processes withdrawals 24 hours a day, 7 days a week. Withdrawal requests are typically processed within 24 hours of submission, subject to verification requirements. co999 reserves the right to request additional verification documentation before processing any withdrawal request. Withdrawals must be made to the same payment method used for the most recent deposit unless otherwise approved by co999 support.

Withdrawal requests may be delayed or suspended where co999 has reasonable grounds to suspect fraudulent activity, bonus abuse, money laundering, or a breach of these Terms. In such circumstances, co999 will notify the player and may request additional documentation.

4 Bonuses & Promotions

co999 offers bonuses and promotional offers to both new and existing players from time to time. All bonuses offered by co999 are subject to specific bonus terms that are published alongside each offer. Players must read the individual bonus terms carefully before claiming any promotion on co999.

4.1 General Bonus Conditions

• Each bonus offer specifies a wagering requirement (also referred to as a "rollover requirement") that must be met before bonus funds or bonus-derived winnings may be withdrawn.
• Wagering requirements are expressed as a multiple of the bonus amount (e.g., 20x means the bonus amount must be wagered 20 times in qualifying games before withdrawal is permitted).
• Unless otherwise stated in the specific bonus terms, only bets placed on qualifying games or markets contribute toward meeting the wagering requirement. Free spins and crash game bets may contribute at a reduced rate as specified per promotion.
• Bonuses have an expiry period stated in the specific offer terms. Any unmet wagering requirement at the point of bonus expiry will result in the bonus and any associated winnings being forfeited.
• co999 reserves the right to withdraw, cancel, or modify any bonus or promotional offer at any time. Where a bonus is cancelled mid-qualification, any wagering progress accrued by the player will be assessed fairly.
• Bonus abuse — including but not limited to multi-accounting, systematic low-risk play to drain bonus requirements, or collusion — will result in bonus cancellation and may result in account closure.

4.2 Welcome Bonus

The co999 welcome bonus is available to new players making their first deposit only. Full terms applicable to the welcome bonus are published on the promotions page. co999 reserves the right to modify the welcome bonus offer structure, eligible payment methods, and wagering conditions at any time. Players who have previously held a co999 account are not eligible for the welcome bonus.

5 Betting Rules & Casino Game Rules

co999 offers sports betting across cricket, football, tennis, kabaddi, hockey, and other sports, as well as casino games including live dealer tables, slot games, and virtual sports. The rules governing each product category are set out below and are supplemented by specific game rules displayed within the relevant game or market interface.

5.1 Sports Betting Rules

• All bets are placed at the odds displayed at the time of bet acceptance. co999 reserves the right to suspend or restrict betting markets at any time.
• Bets placed after the official start time of an event will be void unless co999 explicitly operates an in-play ("live") betting market for that event, in which case bets are accepted at live odds with the knowledge that the event is already in progress.
• In the event of a match abandonment, postponement, or cancellation, co999 will void all open bets on that event and return stakes to players' co999 wallets unless at least the minimum playing time specified in the individual market rules has been completed.
• Manifest errors in odds — including obvious typographical errors or system errors that result in odds that no reasonable person would consider accurate — will be void regardless of settlement outcome. co999 will notify affected players promptly.
• Settlements are based on official results from the relevant governing body (e.g., ICC for international cricket, FIFA for football). In the event of a dispute, co999's settlement decision, based on official data, is final.

5.2 Live Casino Rules

co999's live casino tables are operated by third-party providers including Evolution Gaming and Ezugi. The rules of each game (Andar Bahar, Teen Patti, Dragon Tiger, Baccarat, Roulette, Blackjack, and others) are governed by the rules displayed within the live game interface. In the event of a technical disconnection during a live game, the round result will be determined by the provider's server logs, which are considered final and binding.

5.3 Slot & RNG Game Rules

All slot and RNG-based games on co999 operate using certified Random Number Generator technology provided by licensed game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Return-to-Player (RTP) percentages and paytable information are accessible within each game's information panel. co999 does not control or modify the RNG outcomes of any third-party game.

6 User Obligations & Prohibited Conduct

By using the co999 platform, you agree to comply with all applicable laws and regulations and to use the platform solely for personal, recreational betting and gaming purposes. The following conduct is strictly prohibited on co999:

• Registering more than one co999 account or assisting others to do so.
• Providing false, inaccurate, or misleading information during registration or verification.
• Using the co999 platform for any commercial purpose, including operating a betting intermediary or syndicate account.
• Attempting to manipulate, exploit, or abuse the co999 platform, including exploiting software bugs, vulnerabilities, or unintended game mechanics.
• Using automated bots, scripts, or any other software tool to place bets or interact with co999 in a manner not intended for human players.
• Engaging in match-fixing, insider betting, or any other form of sports corruption, whether directly or through third parties.
• Money laundering or using co999 as a vehicle for any financial crime.
• Harassing, threatening, or abusing co999 staff or other players through any co999 communication channel.
• Attempting to access another player's co999 account without authorisation.

Breach of any of the above obligations may result in immediate account suspension, closure of the co999 account, forfeiture of balances, cancellation of pending bets, and reporting to the relevant authorities where required by law.

7 Account Suspension & Closure

co999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion and without prior notice where it has reasonable grounds to believe that a breach of these Terms has occurred, or where account activity raises concerns related to fraud, money laundering, underage gambling, or responsible gaming obligations.

Players who wish to close their own co999 account voluntarily — including for responsible gaming reasons — may do so by contacting co999 support at [email protected]. Self-exclusion requests will be processed promptly. Players who request self-exclusion for responsible gaming reasons are strongly encouraged to review the co999 Responsible Gaming page for full details of available tools and support resources.

7.1 Account Balance on Closure

Where a co999 account is closed at the player's request and no breach of these Terms is involved, any verified real-money balance remaining in the account will be returned to the player via their registered payment method within a reasonable timeframe, typically within 5 business days. Bonus balances and any winnings derived solely from bonus funds that have not met the applicable wagering requirements will be forfeited on account closure.

Where co999 closes an account due to a breach of these Terms, co999 reserves the right to withhold any remaining balance pending investigation. Where fraudulent activity, multi-accounting, or bonus abuse is confirmed, co999 may forfeit part or all of the account balance in accordance with the severity of the breach.

8 Limitation of Liability

To the fullest extent permitted by applicable law, co999 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the co999 platform, including but not limited to loss of funds resulting from placing bets or playing casino games, loss of data, technical interruptions, or actions taken by third-party payment providers.

co999 makes no warranties or representations regarding the uninterrupted or error-free availability of the platform. Scheduled and unscheduled maintenance, server outages, and third-party service disruptions may temporarily affect the accessibility of co999. In the event of a technical failure that affects an open bet or live game round, co999 will apply fair resolution procedures consistent with industry practice and communicate outcomes to affected players.

co999 is not responsible for any third-party website content, products, or services that may be referenced in connection with the co999 platform. All game content is provided by third-party studios under licence, and co999's liability for the performance and fairness of such content is limited to the contractual obligations owed to co999 by those studios under their respective provider agreements.

8.1 Governing Language & Disputes

These Terms are written in English. In the event of any discrepancy between the English version of these Terms and any translation, the English version shall prevail. Any dispute arising from your use of co999 that cannot be resolved through direct communication with co999 support should be submitted in writing to [email protected]. co999 will endeavour to respond to all formal disputes within 10 business days of receipt.

These Terms and any dispute arising out of or in connection with them shall be subject to the laws applicable to co999's operating entity. By using co999, you consent to the resolution of disputes through the process described above.